# 2398 Kb Tool Confluence Knowledge Base

This workflow integrates with a knowledge base tool (Confluence) to enhance the IT support process by enabling sophisticated search and response capabilities via Slack.

Example: An IT support agent receives a user query through a Slack message, which triggers this workflow. The workflow then refines the query using OpenAI's GPT-4, searches the knowledge base (Confluence) for relevant articles, and returns a response with the article title, link, and summary. This helps the IT support agent provide accurate and informative responses to the user, improving the overall efficiency and reliability of the IT support process.

## What You Can Do
- Receives user queries directly from a parent workflow
- Utilizes OpenAI's GPT-4 to refine the query into searchable keywords
- Integrates with Confluence to search for relevant knowledge base articles
- Delivers a formatted response with the article title, link, and summary

## Quick Start
1. Import this workflow to n8n
2. Configure your settings
3. Start automating!

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